Spa Etiquette

Arriving

We advise you to arrive at least 15 minutes prior to your treatment time; you will need to complete a consultation form, change your clothing (into our robe & slippers) in our Spa changing room and unwind for a few minutes in our Relaxation Suite before starting your unforgettable journey in our Spa.  

 
Cancellation Policy

To secure your booking please call our Spa in the suitable time to provide credit/debit card details.

Spa treatments can be amended or cancelled at no extra charge up to 48hours before your scheduled treatment. For groups bookings can be cancelled up to 72 hours in advance of your treatment without cancellation fee. For big groups (more then 7) cancellation has to be done 7 days prior booking. No show will incur a fee of 100% charge of the booking value. Individual and couples’ bookings cancelled within 48 hours will incur a fee of 50% charge of their booking value. Group bookings will incur 50% booking value cancellation fee if cancelled within 72 hours.

Payment

We accept cash and all credit cards, debit cards, vouchers. If you are a hotel resident, it may be possible to charge your treatments to your room.

Age Restriction

Guests must be over 18 years old for facial treatments and over the age 18 years old for massage and body treatments.

Dressing Code

In our changing room you will find our Spa robes and slippers to help you feel comfortable whilst moving throughout the Spa and Leisure Club facilities during your time with us. Our Spa team provide disposable underwear for your convenience; however, you are also welcome to wear your personal underwear whilst with us. If you intend on using our swimming facilities during your visit, please remember to bring your own bathing suit and swim suit as these will not be provided.

Special Conditions

Please be aware that late arrivals will not receive an extension to their treatment but full charge will be incurred.