Anna – Spa & Leisure Club Operations Manager
I studied Beauty Therapy at Cork College of Commerce where I completed CIBTAC and ITEC with honours. I have over 15 years of experience in the Beauty Industry. I started my career with Clinique where I learned excellent customer service and selling techniques. After 5 years I continued my career with Clarins where I was practising facials and Beauty Treatments. My next new endeavour was an unforgettable experience in Andalusia where I had the pleasure to work in an incredible Beauty Salon with experienced Therapists and make-up artist. When I relocated back to Ireland my destiny took me to Kinsale where I was offered a role as a Spa Therapist then progressing to become Spa Manager.
After one successful year in the Spa my role expanded and now, I am privileged to work as a Spa & Leisure Club Operations Manager. This dynamic position is incredibly varied and every day is different which matches my energetic personality. Working in the new role is giving me opportunity to combine our Spa and Leisure Club into one department and ensure customer expectations are met and exceeded and business targets are delivered.
I am an open and honest person who treats other people with respect, I am also a very good listener which I feel is essential in my role. As a Spa Manager I am committed to help my therapists to grow and glow, train them and enhance their best qualities working alongside them. I focus on delivering an amazing customer experience, career growth, opportunities and an environment where my team can develop their own strengths. I ensure that all guests enjoy a truly exceptional spa time by providing a luxurious experience, going above and beyond and inspiring the team to do the same.
As a lifelong learner I constantly update my skills and knowledge. This helps me to develop both personally and professionally. It open doors to new opportunities and helps me to achieve my full potential.
When I am not in the Spa, I love spending time with my wonderful family. I love travelling, camping, reading, learning new languages and being the best version of myself.